For Georgina, a typical day at the hospice involves checking emails and paperwork, but most importantly, holding confidential counselling sessions with clients. These sessions, which last around 50 minutes, offer a safe, private space for individuals to explore their thoughts and emotions. 

“Counselling here is tailored to each person. Whether it’s patients themselves or those important to them, we explore concerns, grief, and the psychological impact of illness or death. It’s all about creating a warm, empathetic environment where people feel supported.” 

While the details of her work are confidential, Georgina reflects on the privilege of being trusted in such an intimate space. 

“It’s a real honour to be allowed into people’s lives during such difficult times. To offer a space that’s just for them, where they don’t need to protect anyone else’s feelings,  is incredibly meaningful.” 

Asked what she’d say to someone considering a similar role, she doesn’t hesitate: “Do it! Volunteers are treated as full team members, the training is excellent, and it’s incredibly fulfilling to know you’re contributing, even in a small way.” 

Claire’s day starts with a simple routine: “I come in a bit early to water the plants and set up the furniture just how I like it in my room.” She then sees up to three clients for grief and bereavement counselling, creating a non-judgemental space for people to share their stories. 

“My role is to walk alongside people in their grief journey, making sure they feel heard and supported.” 

One of the moments that’s stuck with Claire is meeting her very first client. “Hearing their story reminded me what a privilege it is to sit with someone in that space.” 

Like Georgina, she finds deep meaning in the work. “Grief counselling isn’t all sadness, it can be joyful, even funny at times. It’s incredibly rewarding.” 

Her advice to future volunteer counsellors? “Don’t be afraid. The role is full of meaning and connection. You’re helping someone feel less alone.”