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Ashgate Hospice > Ashgate Lottery Terms and Conditions

All proceeds from the Ashgate Lottery go directly towards funding the services provided by Ashgate Hospice which provides care for adult patients living with a life-limiting illness. 

  1. New players will be sent a unique randomly selected 5 digit draw number, created by approved secure computer software.
  2. All subscriptions received at £1 per week per entry, payable in advance, will be entered into the weekly draw using the unique 5 digit draw number. The draw will normally take place each Friday (or the closest day in the case of a bank holiday), except in exceptional circumstances. You will be notified of any changes to the date of the draw via our website and Facebook.
  3. The prize structure for the weekly lottery is as follows: 1st prize: £1,000; 2nd prize: £500*; 3rd prize: £100; 4th prize: £50; 5th prize £25; 20 prizes of £10; plus 100 prizes of a £5 Ashgate shop voucher that can be used in one of our 14 shops and cafes.
  4. During the draw, the lottery computer randomly picks a number for each prize between a lower and upper limit. If the number drawn belongs to an active player who is in credit, then they win the prize. *The second prize is different in so far as if the number drawn has no matching player number who is in credit the prize will roll over to the following week. If the prize is not won, the 2nd prize money for that week is ring-fenced in the prize bank account and is added to the next week’s prize fund. This process will continue every week until either the second prize is won or until the rollover prize builds up to the maximum of £25,000. When the maximum rollover prize limit is reached the computer will be allowed to continue to select numbers until an active player who is in credit is selected; that person will win the jackpot of £25,000. 
  5. Prize winners are automatically notified by post and a cheque will be sent to them within28 working days of the draw taking place. Weekly winning numbers are published on our Facebook page and on our website.
  6. All winners’ cheques must be cashed within six months of the date on the cheque. Any cheques not cashed within six months will be treated as a donation.
  7. By accepting the prize, the winner agrees to take part in promotional activity and Ashgate Hospice reserves the right to use the name of the winner and their photograph in any publicity unless notified otherwise.
  8. The regular payment facility can be by direct debit, standing order, cheque, debit, or credit card. Direct debits may be set up over the telephone or by signed mandate.
  9. We promise to comply with all Data Protection Act requirements and protect your personal data. Please note thatAshgate Hospice will not accept liability for the loss, theft, or delay in any communication sent by post, email, or for any delays in the banking system.
  10. Subscription cancellation can be carried out at any time, and the lottery number will be omitted from the weekly draw when the last round of £1 has been used. Any remaining odd pence amounting to less than £1 will be treated as a donation to Ashgate Hospice. If you pay by direct debit or standing order, the lottery subscription must be cancelled in writing to your bank with a copy to Ashgate Lottery, Ashgate Hospice, Ashgate Road, Chesterfield, Derbyshire S42 7JD. Please contact the Ashgate Lottery office if you need further assistance.
  11. We reserve the right to refuse an application or to cancel an existing subscription at our absolute discretion. Any such rejection or cancellation may be reconsidered on submission of a written appeal to the Head of Fundraising within 7 days. The decision of the Head of Fundraising will be final.
  12. Any change of subscription details including change of address should be notified by the player to Ashgate Hospice.
  13. An instruction to be self-excluded, as defined in the Gambling Act 2005, from the Ashgate Lottery or any other Ashgate Hospice Prize Draw, may be submitted in writing, emailed or telephoned to the Ashgate Lottery office.
  14. Under the Gambling Act 2005 Ashgate Lottery has a statutory duty to verify that all players are aged 16 or over. It is an offence for anyone under the age of 16 to participate in any form of gambling, including lotteries. However, to comply with online advertising requirements we only accept online applications from people aged 18 or over.Ashgate Lottery may on occasion carry out checks to verify this requirement.
  15. We are a member of the Hospice Lotteries Association and are committed to using lotteries to fundraise responsibly and work together to encourage responsible gambling and access to support if needed. Please gamble responsibly:, 0808 8020 133. If you are worried about online gambling then you can download a site blocker such as Gamblock or Netnanny, which can block access to online gambling sites. There is likely to be a cost for these services. Some members may wish to exclude themselves from future play and Ashgate Hospice can assist members at any time if requested. If you wish to self-exclude yourself from our lottery, please fill out our self-exclusion form link here. 
  16. Any complaint relating to the operation of the lottery should be sent in writing in the first instance to Jack Wood, Ashgate Hospice, Ashgate Road, Chesterfield, Derbyshire S42 7JD. If a complaint is related to gambling it will be escalated to a dispute if a dispute remains unresolved it may be referred to an Alternative Dispute Resolution entity (ADR).  In this case, the ADR will be IBAS (Independent Betting Adjudicating Service) PO Box 62639, London, EC3P 3AS email: [email protected]. There is no charge for this. Please find the full complaints and disputes procedure here. Please contact us if you wish to receive a printed copy of this procedure.
  17. All monies received as advanced payments will be held in a ring-fenced bank account prior to each draw being made and will not be applied to any other use than that of funding entries into the draw prior to the draw.
  18. Ashgate Lottery reserves the right to amend or modify these terms and conditions without notice, however, if there any changes are made you will be notified via our website, if changes are significant, you will be notified in writing. Players may obtain a copy of these Terms and Conditions in writing by sending a stamped addressed envelope to the Lottery Office or by visiting our website.
  19. Star Card: Terms & conditions apply. All offers and discounts are subject to change. Star Card Business Partners reserve the right to discontinue offers and discounts at any time. For the latest updates and individual offer terms and conditions please see our website.
  20. Privacy notice: Read our full privacy notice.

Promoter: Lottery operated by Ashgate Hospice. Responsible person: Jack Wood. Licensed with the Gambling Commission under the Gambling Act 2005. Gambling Commission account number: 005051.