Whether you’re living with a life-limiting illness, caring for someone who is, or grieving the death of a loved one, we’re here to help.To reach our main reception at the hospice, please call 01246 568801
There are lots of ways you can support us and help make a difference.
We are here for the people of North Derbyshire and beyond.
Shopping with us or donating items for us to sell helps fund our compassionate care.
Who we are and what we do
Ashgate Hospice is an independent registered charity that provides care to patients across North Derbyshire at the hospice and in the community. The hospice has a 21-bed Inpatient Unit, 16-place Day Hospice and provides a range of therapy and support services on site. The hospice also provides a wide range of community-based care and support services to enable people to stay in their own homes for as long as possible.
All services are provided free of charge to patients and their families which is mainly funded through donations, gifts in Wills and income raised through our fifteen shops and three coffee shops. Patients with any life-limiting illness can access Ashgate Hospice’s specialist services via a referral, normally through their GP.
We are always happy to provide additional information where needed and our Data Protection Officer can be contacted either by email, telephone or in writing using these contact details:
Address: Data Protection Officer, Ashgate Hospice, Ashgate Road, Old Brampton, Chesterfield, Derbyshire, S42 7JD.
Telephone: 01246 568801
For further details on the information we may hold about you as a supporter or customer, please refer to our ‘Keeping In Touch’ leaflet www.ashgatehospice.org.uk/contact-preferences/
For patients, please see our ‘How We Use Your Health Records’ leaflet.
Why we process personal information
We process personal information for various reasons:
We do not always need to use personal information. Sometimes we will use information that does not identify you i.e. statistics or anonymised reports.
How we collect and use personal information
We can receive personal information face to face, electronically, on paper (such as a form you complete) or verbally (during telephone conversations we have with you).
The information may come to us:
Information about other people
If you provide personal information to us about another person, please make sure that the person understands how their information will be used and that you are authorised to pass it onto us.
The personal information we collect
The type and quantity of personal information we collect and how we use it depends on why you are providing it. If you support us, for example, by making a donation, volunteering, registering to fundraise, signing up for an event or buying something from our shop, we will usually collect your name and your contact details. Occasionally, we may ask for your date of birth, for example, if there is an age restriction on an event or activity you have chosen to take part in (e.g. lottery players must be over 16).
If you are attending the hospice as a patient or service user, we will ask for detailed medical information. Our commitment to you is that we will only use this information for providing you with direct healthcare or treatment. We will share this information with other organisations, for example, your own GP, community nurse or hospital, in connection with healthcare or treatment to make sure that you receive the best quality care, both here at the hospice and in the comfort of your own home.
As part of our fundraising events and activities, and where it is appropriate, we may ask for:
Where we are required to use personal information, we will only do this if we have a legal and legitimate reason to do so. Please see below our legal reasons for processing your personal information:
Our commitment to data privacy and confidentiality issues
We are committed to protecting your privacy and will only process personal information in accordance with the Data Protection Act 2018, the UK GDPR (General Data Protection Regulation), the Common Law Duty of Confidentiality and the Human Rights Act 1998. The hospice has a local policy on confidentiality which can be made available on request.
Ashgate Hospice is a Data Controller and we are legally responsible for ensuring that all personal information that we use about you is done in compliance with legislation.
As a data controller, we are required to register with the Information Commissioner’s Office (ICO). Our ICO Data Protection Register number is Z6214584 and our entry can be found on the Data Protection Register on the Information Commissioner’s Office website.
Everyone working for Ashgate Hospice has a legal duty to keep information about you confidential.
All personal information will be held securely and confidentially. We use administrative and technical controls to do this. We use strict controls to make sure only the people who need to see your information can do.
All our staff, volunteers and Leadership Team receive appropriate training to ensure they are aware of their personal responsibilities to uphold confidentiality.
We will only keep information for as long as we need to. This is in line with the NHS Records Management Code of Practice for Health and Social Care. Our Records Management Policy includes guidance around the secure destruction of information and makes sure that we do not keep information for longer than we need to.
We review our data at least annually and confirm that we do not currently process personal information outside Europe.
We will never sell any information about you or pass it onto anyone who is not authorised to receive it.
You have certain rights over how your information is processed. They are:
You have the right to refuse or withdraw consent to information sharing at any time by using the contact details at the top of this page. If there are any consequences to withdrawing consent these will be fully discussed with you first.
Ashgate Hospice aims to meet the highest standards when collecting and using personal information. We take any complaints we receive about this very seriously. We encourage people to bring concerns to our attention and we also welcome any suggestions for improving our procedures. Contact details for complaints regarding the processing of information should be directed to the Data Protection Officer using the details provided at the top of this page.
You can also raise a concern directly with the ICO here; although our aim is to resolve your complaint swiftly ourselves in the first instance. For more information on how to make a suggestion or complaint, please see our guidance leaflet ‘A Guide to Suggestions and Complaints’.
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